Return Policy

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, items must:

• Be in their original condition
• Be unused and unwashed
• Include all original packaging and tags
• Be returned within 14 days of delivery

Return Process

To initiate a return, please contact us at the email address or phone number provided below. We will provide you with return instructions and a return authorization number.

You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.

Shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

We offer exchanges for items of equal or greater value. If the replacement item costs more, you will be charged the difference. If it costs less, we will refund the difference.

Custom Items

Custom or personalized items cannot be returned unless they are defective or we made an error in the customization.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: contactus@crafthandscent.world
Phone: +64 21 084 80879
Address: 22B Panners Way, Queenstown 9300, New Zealand